Terms of Service

1. Agreement to Terms

Welcome to Short Line Consulting. These Terms of Service ("Terms") govern your access to and use of our website located at shortlineconsulting.com (the "Site") and our AI consulting services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our Services.

These Terms apply to all visitors, users, and others who access or use our Services.

2. Description of Services

Short Line Consulting provides enterprise AI consulting services, including but not limited to:

• AI strategy and roadmap development
• AI implementation services
• Machine learning consulting
• Intelligent process automation
• Generative AI consulting
• Team enablement and training

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice.

3. Use of Our Website

3.1 Acceptable Use

You agree to use our Site only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Site in any way that violates any applicable federal, state, local, or international law or regulation
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site
• Impersonate or attempt to impersonate Short Line Consulting, our employees, another user, or any other person or entity
• Use any robot, spider, or other automatic device to access the Site for any purpose
• Introduce any viruses, trojans, worms, or other malicious or technologically harmful material
• Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site
• Use the Site to transmit spam, chain letters, or other unsolicited communications

3.2 Intellectual Property

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by Short Line Consulting and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on our Site, except as follows:

• Your computer may temporarily store copies of materials in RAM incidental to your accessing and viewing those materials
• You may store files that are automatically cached by your web browser for display enhancement purposes
• You may print or download one copy of a reasonable number of pages for your own personal, non-commercial use

4. Consulting Services Engagement

4.1 Service Agreements

Engagement of our consulting services requires a separate written agreement ("Service Agreement") that will specify:

• Scope of work and deliverables
• Project timeline and milestones
• Fees and payment terms
• Confidentiality obligations
• Intellectual property ownership
• Warranties and limitations of liability

These Terms are supplemental to any Service Agreement and do not replace the specific terms agreed upon for consulting engagements.

4.2 No Guarantees

While we strive to deliver high-quality consulting services, we do not guarantee specific business outcomes, ROI, or results unless explicitly stated in a Service Agreement. AI implementations involve technical, organizational, and market uncertainties that may affect outcomes.

5. User Submissions and Communications

Any information, materials, suggestions, ideas, or other communications you submit through our contact forms, email, or other means ("Submissions") will be considered non-confidential and non-proprietary unless covered by a separate non-disclosure agreement.

By making Submissions, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, and distribute such Submissions for any purpose, including improving our Services.

You represent and warrant that:

• You own or control all rights to your Submissions
• Your Submissions are accurate and not misleading
• Your Submissions do not violate these Terms or any applicable law

6. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

For consulting engagements involving access to client data, separate data processing agreements and security protocols will be established as part of the Service Agreement.

7. Disclaimer of Warranties

OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, SHORT LINE CONSULTING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy, reliability, or completeness of content
• Warranties that the Site will be uninterrupted, timely, secure, or error-free
• Warranties regarding results that may be obtained from use of our Services

We do not warrant that the Site or Services will meet your requirements or that defects will be corrected.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SHORT LINE CONSULTING, ITS AFFILIATES, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data
• Business interruption
• Loss of goodwill
• Cost of substitute services

This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Short Line Consulting and its employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

• Your access to or use of our Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any harmful or unlawful content you submit through our Services

10. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not owned or controlled by Short Line Consulting. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

11. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your relationship with us, you may simply discontinue using our Services.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any dispute arising from or relating to these Terms or our Services shall be resolved through the following process:

1. Informal Negotiations: The parties shall first attempt to resolve any dispute through good faith negotiations for a period of 30 days.
2. Mediation: If informal negotiations fail, the parties agree to participate in mediation before pursuing litigation.
3. Jurisdiction: If mediation is unsuccessful, any legal action shall be brought in the state or federal courts located in Collier County, Florida, and you consent to the exclusive jurisdiction of such courts.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of material changes by:

• Posting the new Terms on this page
• Updating the "Last Updated" date
• Sending an email notification to registered users (if applicable)

Your continued use of our Services after any changes constitutes acceptance of the new Terms. If you do not agree to the new Terms, you must stop using our Services.

It is your responsibility to review these Terms periodically for changes.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreements, constitute the entire agreement between you and Short Line Consulting regarding the use of our Services and supersede all prior agreements and understandings.

16. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by Short Line Consulting.

17. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

18. Force Majeure

Short Line Consulting shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, or strikes.

19. Contact Information

If you have any questions about these Terms, please contact us:

Short Line Consulting
Naples, Florida
Email: glenn@shortlineconsulting.com
Website: shortlineconsulting.com

20. U.S. Government Rights

If you are a U.S. government entity, our Services are considered "commercial items" as defined in FAR 2.101, and use is governed by these commercial terms.