Privacy Policy

1. Introduction

Short Line Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shortlineconsulting.com or engage our AI consulting services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a consultation
• Subscribe to our newsletter or communications
• Engage our consulting services

This information may include:

• Name (first and last)
• Email address
• Company name
• Phone number
• Job title
• Areas of interest or business needs
• Any other information you choose to provide in messages or forms

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Process consultation requests, respond to inquiries, and deliver AI consulting services
• To Communicate: Send you updates, newsletters, marketing materials, and other information that may be of interest (you can opt-out at any time)
• To Improve Our Website: Understand how visitors use our site to improve content, functionality, and user experience
• To Analyze Usage: Monitor and analyze usage and trends to improve our services
• To Prevent Fraud: Detect, prevent, and address technical issues and fraudulent activity
• To Comply with Legal Obligations: Fulfill legal and regulatory requirements

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting (Netlify)
• Email delivery services
• Analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) systems

These service providers are contractually obligated to use your information only as necessary to provide services to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Data Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent at any time where we relied on consent to process your information

To exercise these rights, please contact us at glenn@shortlineconsulting.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above.

Our legal basis for collecting and using your personal information depends on the specific information and context:

• You have given consent
• Processing is necessary to perform a contract with you
• We have a legitimate interest in processing your information
• We need to comply with legal obligations

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Short Line Consulting
Naples, Florida
Email: glenn@shortlineconsulting.com
Website: shortlineconsulting.com

14. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

15. Do Not Track Signals

Some web browsers have a "Do Not Track" feature. Currently, we do not respond to "Do Not Track" signals because there is no industry standard for compliance.